Marks & Spencer Money is a leading UK financial services company and a wholly owned subsidiary of global banking giant HSBC. The company launched an enterprise-wide data quality initiative to ensure it met the deadline for compliance with international banking laws and regulations.


  • Comply with rigorous credit, risk, and data management requirements
  • Guarantee the quality of customer account data
  • Improve customer service
We completed our Data Quality initiative for Basel II well before the industry deadline by enhancing our data management across the organization. Using Informatica to introduce a new approach to managing data quality has given us total faith in the accuracy of our information and reduces business analysis time.
— Neil Hershaw
Information Management Officer
Marks & Spencer Money


40% Reduced

analysis cycle


  • Achieved compliance a full year before the deadline
  • Increased accuracy of business analysis and financial reporting
  • Improved effectiveness of sales and marketing initiatives

Technologies Used