Data quality is critical to Avaya, one of the world's largest communications technology companies. To manage expenses and maximize revenue from more than 400 applications and databases that handle data volumes equivalent to eight times the size of the Library of Congress, the company wanted to establish a cutting-edge Data Quality Center of Excellence.


  • Eliminate defective data to improve billing efficiency
  • Standardize pricing and billing models to optimize revenues
  • Increase customer satisfaction
In today's cost-conscious business environment, Avaya is focused on streamlining business processes, eliminating waste, and maximizing return on investment. By using Informatica within our Data Quality Center of Excellence, Avaya has access to the accurate information needed to achieve operational excellence.
— Rich Trapp
Global Data Quality Director, Avaya



return on investment

$2 million revenues

increased annually


  • Implemented 478-step data quality process across key data types

Technologies Used